Business is constantly evolving and with that comes the need to purchase a laundry list of tools and applications to effectively operate. With all these systems comes the need for a team dedicated to support them. That’s where IT comes in. IT professionals spend countless hours making sure your digital workspace stays running. There is real exciting work in the field, I personally loved my time spent working with and in IT departments spearheading true business transformations, but some of the work is truly tedious. Luckily, Robotic Process Automation (RPA) has been helping ease the tedium in many IT departments around the globe. We are here to help show these possibilities.
User Management
Managing everyone’s digital workspace is a part of all IT ops programs across the world. From password resets to access granting, these functions live in IT and are often some of the most repeated, and at least in my opinion, boring parts of a career in IT. There is almost no enjoyment from giving access to users but it is necessary to keep the machine running. Luckily, RPA bots have had a real success and growth in this facet of IT ops. These processes are often highly repeated and are very structured leading to RPA being a perfect it. RPA solutions have been augmenting workforces by handling all these requests, from checking an email box for a request to come through, to doing the actual provisioning, and finally sending at email off confirming the request is completed. No longer do your employees have to sit on a support line or wait for the SLA on their support ticket to come close to expiring to get the access they need. And for the professionals working in IT, you no longer must be on the receiving end of those access calls and tickets.
Data Migration & Integration
Data integration has gotten a lot easier over the past few years as large companies continue to pump out connectors every which way to make sure applications played nice with each other. However, this push doesn’t solve every issue. Some applications, especially home-grown ones, aren’t really riding this integration waves and a ton of manual work is still being done to handle this. Here is where RPA bots step in. Since RPA software is application agnostic, its really paving the way to do full end to end integration, regardless of the source of the data and the place it needs to go. With this, all that manual work moving files from one location to another is erased, allowing us IT professionals to focus on more engaging works.
Final Note
There are so many processes in the IT world it would take me a lifetime to write them all up. The above two are just an example of the possibilities of how to start your RPA journey in the IT space. I’ve outlined a few other great examples for general business use cases, finance teams, and human resources. As always, reach out, if you have a question or want to demo a use case, we are here to help.
